Frequently Asked Questions

WHY ARE YOUR PRICES SO GOOD?

I am fortunate enough to be able to work from home therefore I have minimal operating expenses. I've also catered my pricing to meet the demands of my clients who are mostly small to medium sized businesses who are on a limited budget. Don't be fooled by other businesses who charge a lot more for a logo or a basic website - the sites I build are of the same standard, and are custom designed so your site will be completely unique and not from a template.

HOW LONG WILL MY WEBSITE TAKE TO DESIGN?
Most websites take less than a week! I'm naturally an efficient person and once I start a project I'll work with you to finish it as quickly as possible.

I DONT HAVE MUCH TIME TO SPEND ON MY WEBSITE IS THIS OK?
If you have your content ready, an hour or less of your time is usually all I need. For questions along the way I will communicate with you by email and you can respond at your convenience.

CAN I GIVE YOU INPUT DURING THE DESIGN PROCESS?
Yes, if you have specific ideas about what you want I will take those into consideration during the design process.

I DONT KNOW WHAT I WANT OR WHERE TO START!
If you have no idea what you want I will come up with a design or a site that I think is appropriate for your business. If you don't like it, I will try again with a new design. If you still don't like it, by then you might know what you do and don't like and we can go from there. I will work with you until we come up with the site you are looking for, however extra charges may apply if you exceed the number of designs included in your package.

DO YOU USE FLASH IN YOUR WEBSITE?
YES! Because flash makes your website look beautiful and modern. However, I publish your website in both Flash and HTML so it is available to the widest range of browsers and is correctly indexed and listed by search engines. Flash is often criticised for not being search engine friendly, which is why I extract the content from your site and publish it in HTML too. So you get all of the benefits of a slick easy to use Flash interface without any downside.

IMPORTANT INFORMATION FOR CLIENTS:

GENERAL PROJECTS:

Time frame:

Average time frame for a standard website is about 10 business days and about 3 weeks for an e-commerce site.

At the start of your project I will let you know my time frame for completion. Working within your deadlines is usually not a problem.

If the project is not completed within 7 days of the completion date due entirely to delays by Elle Promote you will receive a 10% discount (of project total).

Deposit and Payment:

I require a 50% of the agreed fee to be paid in order to confirm your design start date. Deposits are non-refundable unless Elle Promote is unable to complete your project due to unforseen circumstances.

Full payment is required within 24 hours of going live on a website project.

Domain names:

If you have not yet registered your domain you can do so at 123-reg.co.uk. Please contact me with any questions or if you need assistance.

Content (text) for websites:
Content must be supplied in an organised fashion, sent via unformatted email or unformatted word document. Proof-reading, editing and content research is the responsibility of the client and is not included in my advertised website pricing.

I will edit and enhance your content as part of my website design service to ensure it is keyword rich for SEO (Search Engine Optimisation.)

If you need the content compiled for your site there is an additional fee, based on type and amount of content that is required.

Images:

Images (photos) are not included in website packages, nor is image retouching. You need to supply web ready images, or discuss additional fees with me if you require retouching. I can also source stock images for your site for an additional fee.

Updates:

I provide updates and site maintenance (for websites that I've designed). Take a look at my Prices and Payments page for more information.